1. Shipping Policy

• Order Processing Time
  All orders are processed within 2–5 business days after payment confirmation.

• Delivery Time

  • Metro / City Areas: 2–7 working days

  • Other Locations: 5–10 working days
    Delivery time may vary based on courier service and location.

• Shipping Charges

  • Orders above ₹[X]: Free Shipping

  • Orders below ₹[X]: Standard shipping charges of ₹[Y] apply

• Order Tracking
  Once your order is dispatched, you will receive a tracking number on your registered email / phone.

• Delays
  We are not responsible for courier delays caused by natural calamities, strikes, or incorrect addresses provided by customers.

2. Refund Policy

• Eligibility for Refund
  Refunds are accepted only if:

  • Wrong product received

  • Damaged/defective product delivered

  • Product not delivered within 20 working days (due to courier issues)

• Non-Refundable Items

  • Opened or used products

  • Products damaged due to customer mishandling

  • Products bought on clearance sale / special promotions

• Refund Process

  1. Raise a refund request within 48 hours of delivery with order ID.

  2. Provide photos/videos as proof of damage/issue.

  3. Once verified, refund will be initiated to your original payment method within 7–10 business days.

• Shipping Charges
  Shipping charges are non-refundable unless the return is due to our error.

3. Contact Us

For shipping or refund-related queries, please contact:

? [Your Support Email]
? [Your Contact Number]
? [Company Address]